FAQ

What makes Moonlink Jewelry pieces special?

Each Moonlink piece is meticulously crafted to blend timeless design with everyday functionality. We create future heirlooms—tokens of love and daily companions for your style journey. From our personalized Brighton’s Love Lockets to our delicate anklets and statement handbags, every item is designed to carry meaning and beauty.

Do you offer personalized or customizable jewelry?

Yes! Our collection of Brighton’s Love Lockets, Charm Bracelets, Charm Necklaces, and individual Charms are perfect for personalization. These pieces are designed to hold special meaning and tell your unique story.

How should I care for my Moonlink jewelry?

To preserve the beauty of your pieces, we recommend storing them in a dry place, away from direct sunlight. Avoid contact with water, perfumes, and chemicals. Gently clean with a soft, dry cloth.

How do I place an order?

Simply browse our collections, select your favorite pieces, and add them to your cart. Proceed to checkout, where you can enter your shipping details and choose your preferred payment method.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Do I need an account to place an order?

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience in the future.

Where do you ship?

We proudly offer global shipping to style-minded individuals worldwide! However, please note we are currently unable to ship to certain remote locations and some Asian countries. For specific details regarding your location, please contact our customer service team.

What are my shipping options?

We offer two convenient options:
Standard Shipping ($12.95): Shipped via DHL or FedEx. Processing takes 1-2 business days, with transit time of 10-15 business days after dispatch. Includes tracking.
Free Standard Shipping: For all orders over $50, shipped via reliable EMS. Processing takes 1-2 business days, with transit time of 15-25 business days after dispatch. Tracking is provided.

How can I track my order?

Once your order is dispatched, we will send you a confirmation email containing your tracking number and a link to monitor your package’s journey to your doorstep.

What is your return policy?

We want you to be completely delighted. If you are not satisfied, we offer a hassle-free 15-day return policy from the date you receive your order. Items must be unworn, in their original condition, and with all tags and packaging intact.

How do I initiate a return or exchange?

Please contact our customer service team at [email protected] within the 15-day period. We will guide you through the simple process and provide you with a return authorization and instructions.

How can I get in touch with you?

Our dedicated customer service team is always here to help you. Please reach out to us via email at [email protected]. We are based at 1850 My Drive, New York, US 10013.