Dear Moonlink Jewelry Friends,

At Moonlink Jewelry, we believe every piece you select tells a story and carries meaning. We want you to be completely delighted with your purchase. If for any reason you are not satisfied, our Returns & Exchanges policy is designed to make the process as seamless and worry-free as the trust you place in us.

Our Policy

We gladly accept returns and exchanges for most items within 15 days of the date you receive your order. To be eligible, items must be unused, in their original condition, and in the original packaging with all tags attached.

Non-Returnable Items

To ensure the health, safety, and integrity of our products, the following items are final sale and cannot be returned or exchanged:

  • Earrings (for hygienic reasons)
  • Hair Accessories
  • Any item that has been personalized, engraved, or otherwise altered from its original state.

This is in line with our commitment to quality and care, ensuring that every product our community receives is pristine and perfect.

How to Initiate a Return or Exchange

Please follow these simple steps:

  1. Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: Our customer care team will respond within 2 business days with a Returns Authorization Number and instructions on where to send your package. Returns sent without this authorization cannot be processed.
  3. Ship the Item: Carefully pack the item(s) in their original packaging and mail them to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives back to us.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 5 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received the wrong item).

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to be processed and appear on your statement, depending on your bank or card issuer’s policies.

Please note that original shipping fees are non-refundable.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability. The process for initiating an exchange is the same as for a return. Once we receive your original item, we will ship the new item to you. Standard shipping charges will apply for the new shipment.

Return & Exchange Request Template

To help you get started, here is a template you can use for your email request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Moonlink Jewelry Team,

I would like to request a [return/exchange] for an item from my recent order, Order #[Your Order Number].

Product Name: [e.g., Brighton’s Love Locket, Silver]
Reason for Return/Exchange: [Please provide a brief reason]

I have read and understood the Returns & Exchanges policy.

Thank you,
[Your Full Name]

Questions?

Our dedicated customer service team is here to help you with every step. Please don’t hesitate to reach out to us at [email protected].

With gratitude,
The Moonlink Jewelry Team